2021 USERindex scores per industry

Measuring the Delightfulness of your UX

2020 USERindex values available now

Measuring Your Inclusive Experiences With the USERindex

The USERindex is a benchmarking score created in 2014. To date, the USERindex has been used in over 450 studies across 50 countries and has been adopted by companies worldwide as their default benchmarking system.  The USER in USERindex represents 4 dimensions: Usefulness, Satisfaction, Ease of use and Reliability. Capturing these aspects of the experience […]

2019 USERindex values

The average USERindex for 2019 is 4.26 The below chart shows the average USERindex (and minimum and maximum values) for different industries based on approx. 300 studies on live digital interfaces only (i.e. no prototypes or beta versions) with approx. 7000 participants: List of industries Automotive e.g. vehicles, motorbikes Consumer Durables e.g. home appliances, furniture, […]

2018 USERindex results

The average USERindex for 2018 is 4.16 The below chart shows the evolution of the USERindex across the different industries, devices and countries in the past 4 years:

The average USERindex in 2017 is 4.17

The average USERindex across all geographies and devices in 2017 was determined to be 4.17 (the 2016 average was 4.12). The USERindex for websites used on desktop was measured at 4.17 while that of Android and iOS apps was 4.20 The following are some averages across various industries: Retail and Consumer durables: 4.27 Entertainment, Fashion, Sports & […]

The 2016 USERindex Results are in!

The current average USERindex scores are based on results from 142 studies and 3531 participants across internet sites and mobile apps, collected from 2014 through 2016. The current (2016) average USERindex is 4.12. The 2015 average was 4.07. Some other averages:   Overall USERindex Usefulness Satisfaction Ease of Use Reliability All devices and categories 4.12 4.12 […]

The 2015 results are in!

2015 average USERindex is 4.07 The average USERindex measured in 56 studies and 1757 participants across internet sites and mobile apps in 2015 was 4.07. On desktops, the average USERindex measured was 4.03, for native apps it was 4.07 and for mobile websites it was 4.14. For the retail industry, the average USERindex was measured […]